Returns, Cancellation & Refund Policy

Last updated: 17 July 2026

Almost everything we make — doors cut to your size, custom furniture, panelling, and window frames & shutters — is manufactured specifically for your order rather than picked from ready stock. That makes our returns policy different from a typical off-the-shelf retailer, and we want to be upfront about how it works.

Cancellations

You can cancel your order for a full refund at any time before production begins. Once your item has gone into production, materials have been cut and work has started specifically to your specification, so we’re generally unable to offer a full refund — but contact us as soon as possible if your circumstances change, and we’ll always try to find a fair solution, including pausing work where it hasn’t progressed far.

To cancel an order, contact us by phone or WhatsApp at +91 79966 72272 or email contact@door-it.com with your order details as soon as possible.

Returns and exchanges

Because doors, furniture, panelling, and frames are custom-made to your exact size, material, and design, we’re unable to accept returns or exchanges for a change of mind once production has started. We’d encourage you to double-check your measurements and design selection before confirming an order — our team is happy to talk through your requirements first if you’re unsure.

Manufacturing defects

If your item arrives with a genuine manufacturing defect — for example a structural fault, hardware that doesn’t work correctly, or a finish that doesn’t match what was confirmed with you — contact us within 7 days of delivery with photos of the issue. We will repair, refinish, or replace the affected item at no extra cost. This does not cover natural variation in wood grain or colour, which is expected and explained in our Terms and Conditions.

Transit damage

Please inspect your delivery as soon as it arrives, ideally in front of our delivery team. If an item has been damaged in transit, let us know within 48 hours of delivery with photos of the damage and packaging. We will arrange a repair or replacement — transit damage reported after this window is harder for us to verify and process.

How refunds are processed

Approved refunds are issued back to your original payment method through Cashfree Payments, or by bank transfer for Cash on Delivery orders, and typically reflect within 5–10 business days depending on your bank. Where an issue is resolved by repair or replacement instead of a refund, no additional charge applies.

Non-custom items

If we ever offer a ready-stock, non-custom item on the Site, that listing will clearly state its own return window in the product description; the custom-order terms above apply to everything else.

Contact us about a return or cancellation